How we work

Trust and privacy, in ordinary words

Before you let us into your business, you have the right to know exactly what we do, what we touch and what we do not. This is what you can expect from us.

You are in charge

We handle this for you. You decide what matters.

Nobody knows your business better than you. So this is how we work: we do the heavy lifting and you decide what is changed or published in your name.

We analyse and recommend; publishing requires your authorisation

Your reports and recommendations are private: analysing your business publishes nothing. Changing your page, your Google Business Profile, your map or directory listings and your social media, or publishing content, only happens with your authorisation.

Nora only uses what you approve

Nora gets the information you authorise: opening hours, services, prices, location. Anything you do not know or do not want answered is not answered — it comes to you.

We never ask for your passwords

We will never ask for your email, social media or bank password over WhatsApp, by phone or through a form. If someone does that claiming to be Impulso, it is not our team.

No promises we cannot prove

We do not promise first place or more customers. We show what can be verified and we label clearly when something is an estimate.

Your data and your customers’ data

To provide the service we need to keep a few things. These are the ones we handle and what we do not do with them.

  • Your business details: name, city, category, phone and email.
  • The permissions you sign, with the date you gave them.
  • The record of what we checked and prepared for you, so we can show you.
  • The enquiries and messages you ask Nora to handle, and anything left pending your decision.

What we never do

  • We do not sell your data or your customers’ data.
  • We do not use your business information for other customers’ advertising.
  • We do not share your data with third parties beyond what the service needs.
  • We do not ask for your passwords on any channel.
  • We do not go into your bank accounts, your payments, your financial records or your customers’ databases.
  • We do not access any account of yours — Google, your page, your social media — without asking you explicitly.

What you can ask us for at any time

  • • Ask what information we hold about your business and what we use it for.
  • • Correct anything that is wrong.
  • • Ask us to delete your information when you leave the service.
  • • Stop receiving messages from us.

If you are already talking to an Impulso representative, he or she stays with you through the whole process: the initial review, the setup and the follow-up. You do not have to call a central number or repeat your case.

Legal status before launch

The privacy notice and final terms are pending owner approval and legal review. What you read here is what we do in practice, plainly stated, and we claim no certifications or retention periods that are not approved yet. If you need any detail in writing before deciding, ask and we will send it.

Have a question or want it in writing?

If your business is in Santa Marta or Barranquilla, write to us and tell us where you operate. We review your request and confirm the scope, with no commitment and in plain words.

Write on WhatsAppRequest the free initial review

The final privacy notice and terms are pending legal approval. See legal status